- Whilst we use our best efforts to ensure that the wine product is delivered to you in a perfect condition, the wine product may be damaged in the delivery process.
- It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery.
- Refund is only available when valid original receipt is provided.
- No refunds shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.
- For the details of refund, please refer to PayPal Chargeback Guide.
- In the event that you would like to claim a refund, please call our customer service hotline +852 29188000 within 2 business days from the date of delivery.